Course Overview

Management is never easy, yet with the right tools, it can be fun and rewarding.  Today's manager needs a combination of diverse technical skills, great people skills, and common sense.  The week is composed of lecture, group activities, group discussions, role playing and hands-on experiences.

Target Audience

This course is primarily for supervisors with less than three years experience or for those supervisors that would like a refresher on the foundation of great leadership.

Course Objectives

Upon completion of this course participants will be able to:

• articulate the role of the supervisor
• understand their role and the new requirements as relates to OSHA requirements
• define great customer service
• describe ways to improve morale
• provide meaningful evaluations
• describe ways to develop great teams
• effectively confront the negative behaviors employees demonstrate
• describe how quality effects productivity, as well as, employee and customer satisfaction